Terms & Conditions
By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
We accept payment via iDeal, VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
All displayed prices include Dutch VAT of 21%. Prices do not include service, payment or delivery charges. Butcher of blue retains the right to change prices at any time. Prices will be displayed in the following currency: Euro (EUR)
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.
DELIVERY & RETURNS
RIGHT OF RETURN
Online purchases can be returned for a refund or exchange within 14 days of receipt of goods. Just make sure you request your Returns Merchandise Authorization (RMA) number within five days of receiving your order and return the items within 14 days of receiving your order. You need to fill in this number on your Return Form. To get your personal RMA send your email to firstname.lastname@example.org You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), Return costs are at your own expense.
All original packaging with pricing, labels, hang tags etc. must be intact. - No tape is to be attached to the product or the products packaging. - All products must be returned in a box to protect their form.
Returns which do not comply with the above listed criteria will be refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.
If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.
All Butcher of blue products come with a 1 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim concering an online purchase, please contact customer care. Include order number, photos of the suspected fault and a brief description of the claim.